Shipping policy

We are proud to offer Free Insured & Tracked Shipping, so everyone can enjoy our beautiful products! Unfortunately, we cannot speed up the international shipping or the transit time/customs clearance process, so sometimes shipping times may extend a bit, this is out of our hands.

All orders ship within 1-3 business days of purchase.

We offer:

  • Free Shipping (With tracking) and 3-day processing time
  • Priority Processing (1-day processing time) (With tracking) - Jump Ahead Of The Queue - 3.99$
  • Priority Processing (1-day processing time) & Shipping Insurance (With tracking) - Get Ahead Of The Queue, And Ensure Your Parcel Is Safe & Secure - 5.99$


SHIPPING TIME:
USA: 3 - 10 days
Canada: 10-15 business days
United Kingdom: 7-14 business days
Ireland: 10-16 business days
Australia: 9 - 20 business days
New Zealand: 7 - 17 business days
If you just received a shipment notification, please allow 1 to 5 business days for the tracking information to update.

Please note: We do not ship to P.O. boxes. Please provide a physical address when checking out.

We ship our products by FedEx, DHL, CJPacket, USPS, Australia Post and Canada Post, depending on the country of delivery. The estimated delivery time is based on average time, not including the processing time. Sometimes delivery times may vary, especially during peak periods.

If you do not receive your order within the estimated delivery time, please check your mailbox and tracking number. You can check the details of your package's location in the Track Your Order section on our website. Then contact us and we will make sure to deliver your camping products as soon as possible!

WRONG ADDRESS:
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Therefore, if you think that the address is incorrect, you should let us know immediately, as we can change the data before the order is fulfilled.

MARKED AS DELIVERED:
If an item is marked as successfully delivered by the domestic postal service in your country to the correct address provided upon ordering but has not successfully arrived, you must contact the local post office and bring for us formal affidavit of a lost, stolen package or undelivered package. After that, we will endeavor to resend a replacement order to you.

This is left to the discretion support@thetentas.com, however in this specific scenario we cannot issue a refund.

Please contact us ASAP, so we can help at support@thetentas.com. Each case is different, so be sure to include all relevant information when contacting us.

Contact Us:

E-Mail: support@thetentas.com